Reservations are not confirmed or considered “guaranteed” until an initial payment is received by VillaKey. Reservations will require a $250 initial payment if booked more than 35 days before arrival. Balance due 35 Days prior to arrival unless other arrangements have been made in writing.
Cancellations may only be made in writing (e-mails sent to firstname.lastname@example.org are acceptable), and are effective only upon receipt by VillaKey. It is the responsibility of Guest to retain proof of any such cancellation. Any cancellation received 31 days or more prior to Guest's arrival date are refundable, except cancellation fee amount stated on rental agreement. No refunds will be issued to any Guest that cancels a reservation within 30 days of arrival date, regardless of whether a signed rental agreement has been received. A Guest’s reservation will automatically be cancelled and no refund will be issued if payment is not made in full 15 days prior to arrival or if a rental agreement has not been signed and received by VillaKey.
Nature of Use:
Guest is hereby granted a license to use the Premises. Guest acknowledges and agrees that no form of tenancy has been created pursuant to Chapter 83, Florida Statutes through Guest's use of the Premises.
All reservations booked more than 35 days from arrival will require an initial $250 payment toward the full balance of the reservation. The initial payment must be made by a credit card, check or Money Order in the reservation holder's name. VillaKey must receive payment in full for Guest's use of the Premises at the agreed upon rate no later than 35 days prior to Guest's arrival. If payment has not been made 35 days prior to arrival date, VillaKey will automatically charge the credit card on file, unless otherwise agreed upon in writing. If any reservation is made within 35 days of Guest's arrival date, Guest must make payment in full at the time such reservation is made. VillaKey reserves the right to not guarantee any reservation within 35 days of the arrival date unless payment in full has been received and the rental agreement has been signed or emailed to email@example.com EMAIL SIGNATURE ON CONFIRMATIONS ACCEPTED.
Guests under the age of 21 unaccompanied by a parent or legal guardian will not be permitted to rent or occupy any vacation rental home from VillaKey. Any reservations made under false pretenses will result in loss of advance payments and removal from the premises by the management company.
If Guest decides to change the property that was originally reserved a $50.00 non refundable fee plus taxes will be applied and must be paid on the day a new home is selected. The Guest can change the dates of stay without fee only if the property remains the same. Only one reservation change will be allowed regardless of whether it is a change to the property or the dates of stay. Any changes must be made more than 35 days from arrival. No changes will be allowed within 35 days from arrival.
Agency of VillaKey:
Guest acknowledges and agrees that VillaKey acts as agent on behalf of the owner and/or management company of the subject vacation property (the "Premises") for the purpose of reserving, renting and managing the use of the Premises.
Only Guest and persons identified in the Rental Agreement as a Guest party may use or occupy any part of the Premises. Guests may not invite other persons to make use of the Premises or the amenities related to such Premises for any reason whatsoever. Smoking is not permitted in any part of the Premises. Failure to comply with VillaKey non-smoking policy will result in a $250 charge to the credit card on file. Grills should only be used on the lawn outside of the pool screen, and not inside any other part of the Premises including, without limitation, inside the house, in the garage, or on the pool deck. Guests are solely responsible for using appropriate safety precautions in using grills on the Premises, and shall be liable for all damage resulting from misuse of any grill. Parents are solely responsible for supervising their children on the Premises, including the pool, if applicable. Adult supervision is required at all times when children are using the pool. Renters must be 21 years of age and hold a major credit card or debit card in their name.
Guest acknowledges that NO PETS or animals of any nature are permitted on the Premises, unless VillaKey has expressly authorized such use. Some homes are Pet Friendly (DOGS ONLY, maximum 2) and require a non-refundable Pet Fee of $300.00 and/or Refundable Pet Deposit. If pets or animals are found to be occupying the Premises without authorization, Guest will be subject to all other rights and remedies of VillaKey for violation of these Terms and Conditions, and in addition a $500 cleaning fee will be charged to the credit card on file.
Check In/Check Out:
Check in at the home is after 4:00 p.m. and check out from the home is either 10:00 a.m or 11:00 a.m. Exact times will be noted on your rental agreement. Guests are requested to lock the home and leave the key in the lock box on departure (if a physical key is used). Failure to depart by your noted check-out time or to leave key in lock box may result in a $75.00 charge to the credit card on file. Early Check-in or late Check-out can be requested.
Right to Refuse Occupancy and Removal of Guest:
If Guest violates the terms and conditions of occupancy of the Premises, including without limitation, failure to pay rent as agreed with VillaKey or the management companies, failure to check out of the Premises at the time set forth herein (or if such time is extended at Management Company sole option, at the time otherwise agreed to by Guest and VillaKey, in writing), causing damage to the Premises, or engaging in prohibited use of the Premises, and Guest fails to pay for, or vacate the Premises upon written or oral request by VillaKey, Guest may be summarily removed with the assistance of a Florida law enforcement officer in compliance with Section 509.141(4), Florida Statutes. In addition, in the case of a large unpaid bill for rental of the Premises where VillaKey reasonably determines that such an unpaid bill may not be paid by Guest, VillaKey may elect, in addition to all other remedies available to VillaKey to lock Guest out of the Premises until payment arrangements are made in accordance with Section 509.401, Florida Statutes. In the event a guest fails to depart from the home on time, forcing VillaKey not to be able to clean and prepare the home for the next arriving guest that day and having to move that guest to another home, the departing guest agrees to pay damages and cost incurred by VillaKey. VillaKey reserves the right to refuse service to any guest for any reason, provided, however, that such refusal shall not be based on race, creed, color, sex, physical disability or national origin.
Comparable Premises and Force Majeure:
Unforeseeable circumstances may arise which make it impossible or impractical for VillaKey to provide the anticipated accommodations to Guest. Such circumstances may include, but not be limited to, scheduling problems, equipment failure, as well as a fire or other casualty at the Premises. In such a circumstance, VillaKey reserves the right to transfer Guest to another vacation property of reasonably comparable value, determined in the sole discretion of VillaKey, whose determination shall be final. In other circumstances such as acts of God, acts of war, acts of terrorism, hurricanes, wind storms, fires or other natural occurrences, said circumstances not being exclusive, it may be impossible or impractical for VillaKey to make available reasonable or other alternative accommodations to Guest. In such a circumstance, VillaKey shall allow monies paid to be transferred to a reservation for a later date up to a year from original booking date, unless other arrangements have been made.
Furnishing and Linens:
Furnishings of the Premises are subject to change without notice. Furniture, bedding, utensils or any other property supplied with the Premises must not be taken out or transferred from one property or another. Loss of these items, as well as damage to the property or furnishings in excess of normal wear will be charged to the Guest. Moving of furnishing inside, outside, or in the game room of the Premises is strictly forbidden. If any furnishings need to be moved back to original placement, there is a $125.00 per hour charge to the Guest. A basic supply of linens is provided in each property. Bed linen and bath towels are not changed during your stay. The startup kit of hand soap, toilet tissue, paper towels, laundry soap, dish soap and trash bags are not replenished.
Each reservation includes a home cleaning fee unless otherwise agreed upon. Daily housekeeping is not provided and it is the responsibility of the guest to maintain the cleanliness of the home during the term of a stay. At the end of a guest’s stay the home will be cleaned by a professional cleaning staff. This will include washing bed linens, towels, and dishes, as well as vacuuming and sanitizing the kitchen, bathrooms, living room, and bedrooms. While the home will be cleaned after a guest departure, guests are required to leave the home in a comparable condition as it was found and guests are responsible for picking up and bagging all trash in the home; failure to do so will result in an additional clean fee charged to the guest.
Guest hereby agrees to indemnify and hold VillaKey harmless for injuries or other losses to Guest and other persons and property that may occur in connection with Guest's use of the Premises. Guest further agrees that, as agent for the owner of the Premises, VillaKey has no control over the condition of the Premises and, furthermore, that VillaKey is not under any obligation to accept for safekeeping any moneys, securities, jewelry or other articles of personal property belonging to Guest, nor is VillaKey liable for any loss in connection with any such items, or for providing security for the Premises. VillaKey will cooperate in forwarding any complaint or concern of Guest to the owner of the Premises, but shall not be obligated to correct any condition or hazard associated with the Premises. All property information is provided by the individual property owner and is true and accurate to the best of VillaKey knowledge, however guest agrees to indemnify and hold VillaKey harmless for any property information errors or changes due to maintenance or owner's removal of items from the home. We have made every effort to ensure that all information on VillaKey website is correct and accurate.
Damages, Security Deposit and Damage Waiver:
Premises caused by Guest in excess of normal wear and tear. A Guest that has purchased the DW will not be obligated to pay for loss or damage to the contents of the Premises during Guest's stay up to an aggregate amount of $1,000 per stay (from the date of check in to the date of check out), but will be fully liable for all losses in excess of $1,000. For those Guests purchasing DW, certain conditions apply:
- DW coverage does not include intentional acts of a Guest, gross negligence or willful conduct, any damage Guest has failed to report to VillaKey prior to or upon check out, normal wear and tear, and damage or loss caused by a pet or other animal brought onto the premises by Guest. DW only applies to the direct physical loss or damage to the covered property and does not cover loss of use of such property nor does the waiver apply to loss or damage to any property owned by or brought on to the premises by Guest.
- Guest must report all damage immediately to VillaKey. As used herein, "Immediately" means within 24 hours of the loss or damage, and, in all cases, prior to check out. VillaKey shall, in its sole discretion, determine the extent of repairs necessary to correct any damage caused by Guest. DW is void if Guest fails to report damage to VillaKey immediately. The Damage Waiver is added to most of our homes by default. Some homes require a refundable security deposit instead of a damage waiver. The refundable deposit will be charged either at time of final payment or during check-in. Refunds will be issued after departure inspection.
- Purchase of the DW may not be available on all homes. VillaKey encourages the purchase of the DW to cover those circumstances that may arise during Guest's occupancy and are purely accidental. If damage waiver is not available, VillaKey will require a refundable security deposit in the amount of $250 for 2, 3, 4 and 5 bedroom properties and $350 for 6 or more bedroom properties. The refundable deposit will be charged at the time of final payment to the reservation or it may be charged upon check-in. Refunds will be issued after departure inspection. The security deposit does not relieve Guest of liability for damages that exceed the amount of the security deposit. In the event of any dispute relating to damage to the Premises, the parties agree that said dispute will be resolved in the appropriate state court having jurisdiction in Lake, Polk, Miami-Dade, Orange or Osceola Counties, Florida and the prevailing party shall be awarded its reasonable attorney's fees and costs against the non-prevailing party both at the trial and appellate level. Formal service of process is waived and may be accomplished by certified mail, return receipt requested or DHL or any other international method of mail delivery with a receipt showing delivery. Service shall include a copy of any relevant complaint and summons.
Pool/Spa Terms & Conditions:
If you have not requested to have pool heat, but would now like it added, please contact us prior to your arrival, as most pools take up to 24 hours to heat from the time turned on. Pool heaters have electrical/mechanical components. These components can sometimes malfunction. VillaKey, its Vendors, and the Homeowner cannot be held responsible for any malfunctioning heater. Please inform us as soon as possible if your pool/spa is not working properly. No compensation will be given for a malfunctioning heater. VillaKey will do everything in it s power to rectify any problems with malfunctioning equipment as quickly as possible. NOTE: All pool homes have Pool Door Alarms and/or Child Safety Fences. According to Chapter 515.33 of the Residential Swimming Pool Safety Act: Anyone tampering with or disconnecting pool alarms commits a misdemeanor of the second degree, punishable by a $5,000 fine or one (1) year in jail. VillaKey will assess a minimum charge of $75.00 per alarm for its repair/replacement. Please do not tamper with the pool alarms.
Some of the vacation home communities will not allow cars to be parked on the streets in order to ensure proper access for emergency and waste management vehicles. Regardless of your community, ALL VEHICLES MUST BE PARKED IN THE DRIVEWAY IF SPACE IS AVAILABLE. Guests are strictly forbidden from parking vehicles in garages with a game room and additionally are forbidden from moving game room furnishings. Any damages resulted from failure to comply with this will result in a charge to the guest. Vehicles parked along the street may be towed without prior notification. RVs, commercial vans, buses, and trailers are NOT permitted at any home and will be towed at the Guest's expense. VillaKey is in no way responsible or liable for any vehicles towed during a Guest’s stay. If there is not enough parking at a vacation home guests may call the office for help with a solution.
In addition, to the foregoing rights and remedies of VillaKey under these Terms and Conditions, VillaKey expressly reserves all other rights and remedies available to similar parties pursuant to Chapter 509 Florida Statutes. Exercise of one right or remedy by VillaKey shall not prevent exercise of any other right or remedy available to VillaKey.
Credit Card Agreement:
Guest is providing credit card details as a guarantee of payment to VillaKey. Guest accepts all terms and conditions of the rental agreement and accepts all liability for rent and charges related to property rental, as well as any damage beyond normal wear and tear during the term of the rental. Guest understands that in the unlikely event that this should occur, these costs will be charged to the credit card provided. In the absence of another payment agreement, Guest authorizes VillaKey to charge the credit card provided for payment of these items. The initial payment must be made by a credit card in the reservation holder’s name. This guest alone is liable for all payments and damages on a reservation and is fully responsible for the full reservation rent and charges.